Where do your herbs come from?
At People's Herbs, we pride ourselves on setting the industry standard for quality and ethical procurement and manufacturing practices. The highest quality Chinese herbs are used in the manufacture of our formulas. The botanical identity of each ingredient is then checked by a trained Chinese medical pharmacognosist when it arrives at the factory. If necessary, TLC (Thin Layer Chromatography) is used to confirm identity.
The bulk herbs are re-inspected by the production department and a TCM pharmacist, then the herbs are washed in distilled water before being sent to a clean room for processing. The herbs are washed in purified water and then cut in to small pieces and any specified processing methods are performed according to the standards of the Chinese Pharmacopeia and/or SATCM-approved pao zhi texts.
All processing from beginning to end occurs in sanitized stainless steel equipment. The herbs are extracted using water and high pressure at 75 degrees centigrade.The extract is then concentrated with a vacuum and high pressure in a centrifuge. The resulting concentrate is spray-dried and then sifted and ground into a fine even particle sized powder.
The Chinese factory that manufactures our formulas is a government-licensed and inspected facility and meets all standards of the Department of Health of the People’s Republic of China for a cGMP (Good Manufacturing Practices) facility. In addition, the factory is inspected yearly by an independent third-party auditor to ensure that they are compliant with FDA cGMP regulations.
Can someone help me with skincare needs?
Yes. We have an esthetician and acupuncturist/herbalist on staff.
Do you have samples?
We have samples of certain products. Please ask.
Are your herbs tested?
What if I have an adverse reaction?
Please seek medical profession and contact customer service.
What is your Shipping Policy and rates?
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. At times, there may be potential delays due to high volume of orders or postal service problems that are outside of our control.
- FREE SHIPPING on U.S. orders of $19.99 and over
- $9.99 flat rate shipping on U.S. orders under $19.99
- At times, we offer FREE SHIPPING on all U.S. orders (see announcement bar on homepage for up-to-date information)
- At this time, we do not ship internationally
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have a question about your order or shipping, please email email@example.com
What is your return policy?
Returns must be made within 30 days of the date on the invoice; please call us for a return authorization. We cannot accept any returns that have not received a return authorization. Returned merchandise must be unused and in sellable condition (i.e. in original, unmarked, undamaged packaging). Credit will be applied upon receipt of the merchandise. Please include a copy of the original invoice with any return.
After obtaining a return merchandise authorization, please ship/mail your package to:
4814 SE 69th Avenue
Portland, Oregon 97206
What if I receive a damaged item?
Please contact us immediately at 800.383.8682. I you receive damaged items in your shipment. Retain all packing materials as a Fedex or USPS representative may need to inspect the shipment.