1-800-383-8682. Free Shipping Purchased Over $50. 

FAQs

PRODUCT INFORMATION

What is Traditional Chinese Medicine?
Chinese herbal medicine is the main modality or treatment method within Traditional Chinese Medicine (TMC). TCM is the world’s oldest, continually practiced, professional medicine.  Its written history stretches back more than 2,500 years and its practice is undoubtedly much older than that. Although acupuncture was the first Chinese modality to gain wide acceptance in the West, Chinese herbal medicine is quickly establishing itself as one of the most popular and effective alternative therapies in the West.  Click here to read more questions & answers about Chinese herbal medicine.

Where do your herbs come from?
At People's Herbs, we pride ourselves on setting the industry standard for quality and ethical procurement and manufacturing practices. The highest quality Chinese herbs are used in the manufacture of our formulas. The botanical identity of each ingredient is then checked by a trained Chinese medical pharmacognosist when it arrives at the factory. If necessary, TLC (Thin Layer Chromatography) is used to confirm identity.

The bulk herbs are re-inspected by the production department and a TCM pharmacist, then the herbs are washed in distilled water before being sent to a clean room for processing. The herbs are washed in purified water and then cut into small pieces and any specified processing methods are performed according to the standards of the Chinese Pharmacopeia and/or SATCM-approved pao zhi texts.

All processing from beginning to end occurs in sanitized stainless steel equipment. The herbs are extracted using water and high pressure at 75 degrees centigrade.The extract is then concentrated with a vacuum and high pressure in a centrifuge. The resulting concentrate is spray-dried and then sifted and ground into a fine even particle sized powder.

The Chinese factory that manufactures our formulas is a government-licensed and inspected facility and meets all standards of the Department of Health of the People’s Republic of China for a cGMP (Good Manufacturing Practices) facility. In addition, the factory is inspected yearly by an independent third-party auditor to ensure that they are compliant with FDA cGMP regulations.

All Blue Poppy internal formulas are tested in an independent Food and Drug Administration approved lab to insure freedom from heavy metal and microbial contamination, as well as pesticide residues. Full lab results are available for each batch lot if a request is made. All ingredients on our herbal products are listed on each bottle. Ingredients are listed in descending order of amounts as calculated by weight, and actual weight of each ingredient in the formula is listed.

Blue Poppy herbal products contain no chemicals, pharmaceuticals, sugars, or dyes. All products have been legally imported into the United States under the strict supervision of the U.S. Food and Drug Administration and the U.S. Department of Agriculture. All Blue Poppy herbal products are insured for product liability.

All Blue Poppy Liniments, Oils, and Ointments ("Externals") are hand-crafted at our cGMP certified facility in the United States from the finest quality medicinals grown and imported from China.

Are your herbs tested?
Yes, tested with a SGS certified lab.

Why is there a 'manufacture date' instead of an 'expiration date' on Blue Poppy and People's Herbs products?
The date on the bottles of Blue Poppy, Great Nature, People's Herbs, and ReDermaVive products is the manufacturer date (the date the product was made).  For maximum efficacy, Blue Poppy suggests using encapsulated and tableted formulas within 5 years of the manufacturer date; liniments within 5 years of the manufacturer date; ointments and skincare within 2 years of the manufacturer date; and pediatric formulas within 36 months of the manufacturer date. For a full explanation of why a 'Manufacturer Date' is used, click here.  

The herbs I received are a different color than the last batch I received. Is something wrong with them?
Natural herbal supplements like Blue Poppy herbal products have more in common with a bottle of Napa Valley Cabernet than with a bottle of Aspirin. Because our products are natural (and not a chemical product made in a lab) natural color variations are not only common, they are actually a good sign. For more information about this, click here.

One or more of the capsules in my bottle of herbs looks shriveled or compressed. What happened? Are they still safe to prescribe or take?
The short answer is: your herbs are perfectly fine, and its safe to continue taking them! The granular powder in our encapsulated herbal formulas is free of fillers like cornstarch and maltodextrin for your health and safety. Unfortunately, sometimes being all-natural has its downside. The potency and quality of the herbs are not sacrificed.

How can I find an Acupuncturist or Naturopathic Doctor near me?

What if I have an adverse reaction?
Please seek medical help and contact customer service.

Can someone help me with my skincare needs?
Yes, we have an esthetician and acupuncturist/herbalist on staff.

Do you have gift cards?
Yes! Our electronic gift certificates make a lovely gift for any occasion. Choose from a lotus or candle design in any amount over $25. Our e-gift certificates are delivered electronically, they are not a physical product.  Gift cards are excluded from discount codes.

DISCOUNTS & PROMOTIONS

Can I use multiple discount codes on one order?                  
No, at this time our system only allows for one discount per order. If you have another discount code that you would like to use, please feel free to use it with a future purchase. 

I created an account, but did not receive a welcome discount code.
After you sign up for an account on PeoplesHerbs.com, you’ll receive a welcome discount code in your confirmation email. Be sure to check your email for the code before you place your first order, as it cannot be applied retroactively. If you do not find the confirmation email in your inbox, please check your ‘promotions’ or ‘junk’ folders. 

I made a purchase a few days before a sale/promotion. Can the current discount/promotion be added to my recent purchase?
Discounts and promotions are for a limited time only and are not valid on previous orders.

Do you have an Affiliate/Influencer Program?
Yes! We have an affiliate program for our ReDermaVive by People's Herbs skincare line.  Learn more about our ReDermaVive affiliate program here

SHIPPING & DELIVERY

What is your shipping policy and rates?
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. At times, there may be potential delays due to the high volume of orders, holidays, or postal service problems that are outside of our control.

Our delivery options for U.S. orders are:

  • FREE for orders over $50 via USPS (First Class)
  • $7.99 for orders up to $49.99 via USPS (First Class)
  • $9.99 flat rate for USPS (Priority)
  • $19.99 flat rate for FedEx Residential (1-5 days)
  • $24.99 flat rate for FedEx Express Saver (1-3 days)

Please note, free shipping on U.S. orders of $50 or more is applied after discounts. At times, we offer free shipping on all U.S. orders (see announcement bar on homepage for up-to-date information). For international orders, please email info@peoplesherbs.com for a shipping quote. Please include the products you wish to order and your complete mailing address.

My order is over $50, but why does free shipping no longer apply after I enter my discount code?
If your order is under $50 after you entered a discount code, free shipping no longer applies. Your order must be over $50 after discount codes have been applied in order to receive free shipping.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the package status. Please allow 48 hours for the tracking information to become available. If you have a question about your order or shipping, please email info@peoplesherbs.com.

I received a notification that my order was delivered, but I don't see it at my house. What do I do?
First, check with your neighbors to see if they signed for you, as well as look in various places around your porch/doorway. Also check with your local post office and delivery driver. If the package is still nowhere to be found after 48 hours of the attempted delivery time, please email info@peoplesherbs.com

Why haven't I received my order yet?
If your order is taking longer than expected to arrive, it’s likely due to USPS experiencing delivery delays.  Once a package leaves our warehouse, we don’t have control over the speed of delivery, unfortunately.  You will receive a tracking number to check the status of your delivery.

RETURNS & EXCHANGES

What is your return policy?
Eligible returns must be made within 30 days of the date on the invoice.  Please email us at info@peoplesherbs.com for a return authorization. We cannot accept any returns that have not received a return authorization.

Returned merchandise must be unopened, unused, and sellable condition (i.e. in original, unmarked, undamaged packaging). Return exclusions: we do not accept the return of sale items, books, skincare tools such as gua sha or jade rollers, and opened bottles of any kind.

Return shipping is self-paid.  After obtaining a return merchandise authorization, please mail your package to:

People's Herbs
4814 SE 69th Avenue
Portland, Oregon 97206

The refund (excluding original shipping charges) will be applied upon receipt of the merchandise to the payment method used to purchase.  Please include a copy of the original invoice with any return.  If you are returning an item that is part of a free gift with purchase promotion, the value of the gift included with your purchase will be deducted from your refund.

What if I receive a damaged item?
If you receive damaged items in your shipment, please contact us immediately at info@peoplesherbs.comIf a product has been damaged when received, we require a photo to be sent to us upon arrival and we may ask that you send the product back to us. Retain all packing materials as a Fedex or USPS representative may need to inspect the shipment.