Frequently Asked Questions

PRODUCT INFORMATION

What is Traditional Chinese Medicine (TCM)?

TCM is one of the world’s oldest medical systems, practiced for over 2,500 years. Chinese herbal medicine is its primary treatment method and focuses on restoring balance and supporting overall health.

Where do your herbs come from?

People’s Herbs sources premium Chinese herbs that are authenticated by trained specialists, processed according to traditional standards, and manufactured in cGMP-certified facilities. All internal formulas are independently tested for heavy metals, microbes, and pesticides. Products contain no pharmaceuticals, sugars, dyes, or chemicals.

Are your herbs tested?

Yes. All herbs are tested by an SGS-certified laboratory for safety and quality.

Why is there a manufacture date instead of an expiration date?

Our products list a manufacture date. For best potency, we recommend use within:

• Capsules & tablets: 5 years

• Liniments: 3 years

• Ointments & skincare: 3 years

• Pediatric formulas: 3 years (36 months)

Why do color variations occur?

Herbs are natural products. Color variation between batches is normal and does not affect quality or effectiveness.

Some capsules look compressed. Are they safe?

Yes. Our capsules contain no fillers, so natural settling may occur. The herbs remain safe and effective.

What if I have an adverse reaction?

Please seek medical care and contact customer service at 1-800-383-8682.

Do you offer gift cards?

Yes. Electronic gift cards are available in amounts over $25 and are delivered by email. Gift cards are excluded from discounts.

DISCOUNTS & PROMOTIONS

Can discounts be applied to past orders?

No. Promotions are time-limited and cannot be applied retroactively.

SHIPPING & DELIVERY

• Free USPS shipping on U.S. orders over $50 (after discounts).

• $9.99 USPS shipping for orders under $50.

• $24.99 FedEx 2-Day flat rate.

• Free shipping for phone orders starts at $150.

International shipping quotes are available by emailing info@peoplesherbs.com.

Why did my free shipping disappear?

Free shipping applies only if your order total remains over $50 after discounts.

How do I track my order?

You’ll receive a tracking email once your order ships. Tracking updates may take up to 48 hours.

RETURNS & EXCHANGES

• Returns must be requested within 30 days.

• Items must be unopened and unused.

• Sale items, books, skincare tools, and opened products are non-returnable.

• Return shipping is the customer’s responsibility.

For returns or damaged items, email info@peoplesherbs.com