Frequently Asked Questions

How do I place an order with People's Herbs?

• You may place your order online 24 hours a day, 7 days a week.
• We are staffed to take orders by phone Mon-Fri between 9:00 am and 5:00 pm (PT) at (800) 270-5760.
• We also accept order via fax, (503) 650-6076, or via email, order@peoplesherbs.com.

Why can't I see prices or an order button?

Prices and the order button are only visible when you are logged into your account and are recognized as a preapproved licensed healthcare practitioner. Account activation requires the submittal and approval of your healthcare license. If are experiencing any issues logging in, seeing prices, etc, please give us a call and we will remedy your account in minutes.

What payment methods do you accept?

We accept Visa, Mastercard, Discover, and American Express. 

When will my credit card be charged?

Your card will be charged when the order is shipped from our warehouse.

How will the charge appear on my credit card?

The charge will appear on your credit card as "People’s Herbs, Inc.”.

What address should I enter in the billing information fields?

Please enter the address that appears on your credit card statement.

Can I pick up my order to avoid shipping charges?

Yes, simply select the "In-Store Pick up - No Charge" shipping option when you check out.  We are happy to have your order packed and ready for pick up at our Portland warehouse. We do our best to fill our will call orders timely. Once your order is processed you will receive an email, "Your People's Herbs Order Is Ready To Be Picked Up" or "Ready by 'a specified time'". You will receive a second email "Your invoice from People's Herbs, Inc." once our warehouse has charged your your account. If you'd like to make changes or additions to a will call order please let us know before you come for pick up.  For driving directions to our Portland, OR warehouse click here.

Do you accept backorders?

Sorry, we do not.

Will you ship directly to my patient?

Yes, a dropship fee of $3.85 applies (in addition to our shipping charges) for orders that are shipped to your patient. This fee is a FedEx residential surcharge. There is no pricing information included with these orders; your credit card will be charged and you can then bill the patient directly with your customary markup.

Damages

Please contact us immediately at (800) 270-5760 if you receive damaged items in your shipment. Retain all packing materials as a Fedex representative may need to inspect the shipment.

Returns

Returns must be made within 30 days of the date on the invoice; please call for a return authorization. We cannot accept any returns that have not received a return authorization. Returned merchandise must be unused and in sellable condition (i.e. in original, unmarked, undamaged packaging). Credit will be applied upon receipt of the merchandise.

Please include a copy of the original invoice with any return.

Returned merchandise with a return authorization need be mailed to:

People's Herbs, Inc.
4814 SE 69th Ave.
Portland, OR 97206

Prices

All prices are as current and accurate as possible. Occasionally human error or changing market conditions will result in price changes/corrections. We make every effort to inform our customers about major price changes, but all pricing is subject to change without notice.

For Questions regarding Shipping please see our Shipping Info page