Frequently Asked Questions
How do I place an order with People's Herbs?
Why can't I see prices or an order button?
What payment methods do you accept? We accept Visa, Mastercard, Discover, and American Express. When will my credit card be charged? Your card will be charged when the order is shipped from our warehouse. How will the charge appear on my credit card? The charge will appear on your credit card as "People’s Herbs, Inc.”. What address should I enter in the billing information fields? Please enter the address that appears on your credit card statement. Can I pick up my order to avoid shipping charges?
Do you accept backorders? Sorry, we do not.
Will you ship directly to my patient? Yes, a dropship fee of $3.85 applies (in addition to our shipping charges) for orders that are shipped to your patient. This fee is a FedEx residential surcharge. There is no pricing information included with these orders; your credit card will be charged and you can then bill the patient directly with your customary markup.
Damages Please contact us immediately at (800) 270-5760 if you receive damaged items in your shipment. Retain all packing materials as a Fedex representative may need to inspect the shipment.
Returns Returns must be made within 30 days of the date on the invoice; please call for a return authorization. We cannot accept any returns that have not received a return authorization. Returned merchandise must be unused and in sellable condition (i.e. in original, unmarked, undamaged packaging). Credit will be applied upon receipt of the merchandise. Please include a copy of the original invoice with any return. Returned merchandise with a return authorization need be mailed to:
People's Herbs, Inc.
Prices All prices are as current and accurate as possible. Occasionally human error or changing market conditions will result in price changes/corrections. We make every effort to inform our customers about major price changes, but all pricing is subject to change without notice.
For Questions regarding Shipping please see our Shipping Info page |